Privacy Policy

Last Updated: July 13, 2025

1. Introduction

Please read this Privacy Policy ("Privacy Policy") before using our Service, including the Website. This Privacy Policy governs the types of information and data we collect and how we use and share this information. Your access to and use of the Service are available only on the condition that you agree to the Terms of Service available at https://ekly.ai/legal/terms, which include the terms of this Privacy Policy. Ekly.ai ("Company") operates the Service. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined here, terms have the same meanings as in our Terms of Service.

2. Definitions

At Ekly.ai, your privacy is our priority. This Privacy Policy describes how we collect, use, process, and disclose your information, including personal data, in conjunction with your access to and use of Ekly.ai.

Cookies: Small files stored on your Device.
Device: A computer or mobile device.
Data Controller: A person or entity determining the purposes and manner of processing personal data. For this Privacy Policy, we are the Data Controller of your data.
Data Processors (or Service Providers): Any person or entity processing data on behalf of the Data Controller. We may use various Service Providers to process your data effectively.
Data Subject: Any living individual who is the subject of Personal Data.
Personal Data: Data about an individual who can be identified from that data.
Service: The Website and associated services provided by Ekly.ai.
Usage Data: Information on how you use our Website, such as pages viewed and time spent.

3. The Data Controller

The controller of your Personal Data is: Ekly.ai.

4. Information Collection and Use

We collect several types of information for various purposes to provide and improve our Service.

5. Types of Data Collected

While using our Service, we may collect:

Personal Data: Information that can identify or contact you, such as:

  • Email address
  • First name and last name
  • Profile picture
  • Cookies and Usage Data
  • IP Address
  • Location data

Payment Information: Payment processing is handled by Razorpay. We do not collect or store your payment card details. See Razorpay's Privacy Policy at https://razorpay.com/privacy for details on how they handle your payment data.

Usage Data: Information on how you use our Website, such as pages viewed and time spent.

User-Generated Content (UGC): Recordings, video content, documents, or other media you upload or process. This data is used only to provide the Service (e.g., rendering content or enabling AI features) and not for other purposes without your consent.

Google Integration Data: When signing in via Google Sign-In, we collect your email address, first name, last name, and profile picture to facilitate login and personalize your experience.

AI-Specific Data Usage
When using AI-powered features, we process your inputs (e.g., text, images) through AI models to generate responses or enhance your experience. This data is used solely for providing the Service and is not shared for AI training or other purposes without your consent.

6. Use of Data

Ekly.ai uses collected data to:

  • Provide and maintain our Service (e.g., processing user-generated content).
  • Facilitate sign-in and personalize your experience.
  • Improve our Service (e.g., analyzing usage patterns).
  • Notify you about Service changes.
  • Provide customer support (e.g., troubleshooting account or content issues).

Cookies: We use cookies only for user authentication. No other user data is stored in cookies.

7. Data Storage

If you are outside the European Union (EU), your data is stored securely in the EU with encryption at rest, strict access controls, and standard security protocols.

8. DPO Roles & Responsibilities

Data Protection Officer (DPO)

Name: Aksht Jain
Email: eklyai.help@gmail.com

Roles & Responsibilities:

  • Oversee data protection policies and compliance.
  • Conduct risk assessments for data processing.
  • Act as a contact point for data subjects and authorities.
  • Monitor security, investigate breaches, and ensure staff training.

9. Consent Management

Obtaining Consent: Using our Service signifies you've read and agreed to this Privacy Policy and the collection, use, and disclosure of your data as described.

Modification of Consent: To modify consent, contact eklyai.help@gmail.com, and we'll update your preferences.

Withdrawal of Consent: Withdraw consent anytime by emailing eklyai.help@gmail.com.

10. Data Breach

If a data breach occurs, we will notify authorities within 72 hours and affected users promptly, if required.

11. Retention of Data

We retain data only as long as necessary for this Privacy Policy's purposes, legal obligations, dispute resolution, or agreement enforcement. Data processed with consent is kept until consent is withdrawn. Usage Data is retained briefly for analysis unless needed for security or improvements. User-generated content is kept only as needed to provide the Service.

12. Transfer of Data

Your data may be transferred outside your jurisdiction, where laws differ. We ensure adequate protections for such transfers per this Privacy Policy and applicable law.

13. Disclosure of Data

We may disclose Personal Data:

  • As required by law or public authorities.
  • During mergers, acquisitions, or asset sales.
  • To affiliates, contractors, or service providers supporting our business.
  • To fulfill your provided purpose.
  • With your consent otherwise.

We do not sell or share your Personal Data except as described.

14. Security of Data

We use industry-standard safeguards, including:

  • Pre-signed URLs for secure, temporary access to content.
  • Access controls limiting data to authorized personnel.

No transmission or storage method is 100% secure, but we strive to protect your data.

15. Your Rights (GDPR Compliance)

EEA residents have rights to:

  • Access: Request your personal data.
  • Rectification: Correct inaccurate data.
  • Erasure: Request data deletion.
  • Objection: Object to data processing.
  • Portability: Request data in a structured format.

Email eklyai.help@gmail.com to exercise these rights. Identity verification may be required. Some data may be necessary for Service provision.

16. Service Providers

Third-party Service Providers may facilitate, provide, or analyze the Service. They access your data only for assigned tasks and must not disclose or use it otherwise.

17. Analytics

We may use third-party providers to monitor and analyze Service usage.

18. Payments

For paid services, we use Razorpay. We do not store payment card details; Razorpay handles this directly. See their Privacy Policy at https://razorpay.com/privacy.

19. Links to Other Sites

Our Service may link to third-party sites. We're not responsible for their privacy practices. Review their policies before use.

20. Children's Privacy

Our Service is not for children under 16. We do not knowingly collect their data and will remove it if discovered.

21. Confidentiality

Non-public information via the Service is confidential and won't be disclosed without consent, except as required by law or to provide the Service.

22. Changes to This Privacy Policy

We may update this policy periodically. Changes are effective upon posting, and continued use signifies consent to the revised policy.

23. Contact Us

For questions, email eklyai.help@gmail.com.